(Agencies/Photo: FACUA website) The consumer organization, FACUA, announced this morning that it has filed complaints with the EU "so travellers can get their money back", according to a press release this afternoon. The organization will try to establish a class action suit in two phases. The first includes filing complaints the airlines, the controllers' unions and the Spanish Government.>
The latter, says the organization, is because the Government did not meet European regulations regarding the responsibilities of the airlines, which, according to EU regulations must carry out inspections that were not carried out correctly. "FACUA requested that an inspection be carried out but the Ministry of Development did not do so," said the organization's spokesperson, Rubén Sánchez, who also says that they are asking for an investigation into the ministry's practices.
A second stage in the planning is the creation of a 'platform' (or group) of passengers impacted by the strike (www.facua.org/cancelaciones) in order to look into the possibility of a class action suit. Some 4,000 people have joined the group already, they say, adding that there is a very large number of people who are not aware of their rights in this case nor how to make a claim. The organization is sending out information to anyone making enquiries at the group's website.
The latter, says the organization, is because the Government did not meet European regulations regarding the responsibilities of the airlines, which, according to EU regulations must carry out inspections that were not carried out correctly. "FACUA requested that an inspection be carried out but the Ministry of Development did not do so," said the organization's spokesperson, Rubén Sánchez, who also says that they are asking for an investigation into the ministry's practices.
A second stage in the planning is the creation of a 'platform' (or group) of passengers impacted by the strike (www.facua.org/cancelaciones) in order to look into the possibility of a class action suit. Some 4,000 people have joined the group already, they say, adding that there is a very large number of people who are not aware of their rights in this case nor how to make a claim. The organization is sending out information to anyone making enquiries at the group's website.
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