Vodafone has a serious complaints problem

SPAIN Vodafone, the British telecommunications company, leads the number of consumer complaints for its Spanish branch. It is also at the bottom of the 'like' list, both according to FACUA, the leading consumer organization, which has received the largest number of complaints about this company. In fact, complaints against all telecommunications companies, head the list as set out annually by the FACUA - for the tenth year in succession, even after complaints about banking, which are considerable in number. 28% of complaints about telecommunications (including mobile phone and broadband services, also billing) are about Vodafone, followed by Movistar (25%), France Telecom (25%), Ono (by cable, 10%) and Jazztel (8%). Most complaints are about>>>

Emergency numbers inoperative because of Council debt

Tarifa

TARIFA The Local Police emergency number, 092, has been inoperative for about a month, according to reports from would-be users.  Sources at the Police station say that 'there is a debt problem'. In other words, money is owed to Telefónica. Other sources in the town hall say that the debt, which also includes fax numbers in the town hall, will be paid today. The new Council also set about changing the phone service from Movistar (i.e. Telefónica) to Vodafone.

Mobile phone providers fail on service and client complaints

SPAIN (FACUA/Agencies) FACUA-Consumers in Action presented recently the conclusions of its 5th National Survey about the quality of mobile phone companies (see table or view full report) in which more than 10.000 users took part. Given the many abuses and frauds that occur in telecommunications, the most denounced sector in FACUA for over a decade, only 2% of users believe that the authorities protect their rights, against 63% who believe that they protected at all and 35% who think they do very little. 52% of users, six points higher than the 2010 FACUA survey, reported that their operator charged them for a service or pricing method that they had not requested verbally or in writing. The evaluation of the three major companies is very negative,>>>

Phone operators agree on code of ethics to cut back on harrassment 'spam'

SPAIN (Agencies) If it hasn't happened to you, it is surely to have bothered someone you know. Most people have suffered from aggressive sales calls from telephone companies, a practice which amounts to harassment. A year ago, the Government tried to put a stop to this through a law to regulate the so-called telephone ‘spam’, but things have barely improved. Now, after continual complaints and aware that these calls are seriously damaging their image, Telefónica, Vodafone, Orange, Yoigo and Ono have decided to regulate themselves by signing a code of ethics. It includes part of last year's law plus a few new initiatives. Teleoperators will have to speak to the customer within three seconds in most cases - one of these 'spam' practices is to dial hundreds of numbers at a time but only to speak to the first person to answer. This is why when you answer the phone, there is nobody there. If somebody says they are not interested, that company cannot ring them again for three months. The companies can also only make three attempts a month to phone a number which isn't answered.